Appointments can be booked up to 4 weeks in advance.
If you feel your problem cannot wait for a routine appointment we will always endeavour to see you in one of our emergency appointments available every morning at either of our surgeries.
Alternatively you can book an appointment online; please ask the receptionist for details about registering for this service.
Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Patchs service
- phone us on 01744 25533
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Patchs service
- phone us on 01744 25533
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Other ways to get help
Enhanced access
The enhanced access service is available Monday to Friday, from 6:30pm to 9pm and Saturdays, 9am to 5pm. The face to face appointments on Saturdays will be held at the following venues:
- Rainhill Village Surgery 529 Warrington Road, Rainhill L35 4LP
- The Spinney Medical Centre Whittle Street St Helens Merseyside WA10 3EB
The service is being delivered by St Helens South PCN.
Between 8:30am to 6:30pm, Monday to Friday, you can contact the surgery for an appointment.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 25533 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to phone reception before 10am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please note not having transport is not a valid reason to request a visit.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.